Terms and conditions of sale

Preamble

These terms and conditions of sale apply as of right to all bookings made, to the exclusion of all other terms and conditions and without restriction. They are liable to amendment without notice. The confirmation of the booking by the customer and the payment for the seats implies the customer's unconditional adherence to these terms and conditions of sale.

Certain procedures particular to certain types of sale (businesses, groups, schools) may be specified in various publications issued by the Opéra Royal de Wallonie-Liège.

Terms and conditions of sale

1. The prices and the seating plans are available at the ticket office of the Opéra Royal de Wallonie-Liège, in the brochure for the current season or communicated upon request. All prices are liable to amendment without notice. They are validated only after confirmation by us of the payment requested.

2. The tariff applicable is the tariff of the ticket office of the Opéra Royal de Wallonie-Liège. No reduction shall be offered directly at the ticket office. Any reductions and promotional campaigns organised shall be announced via the press and/or posters. They are valid only during the validity period announced. It is up to the spectators who intend to take advantage of these reductions to ask for them to be applied at the time of booking the seats. 

Any ticket purchased outside this period shall not give an entitlement to any refund at a later date.

3. The individual ticket prices indicated in the brochure are (unless indicated otherwise) the prices exclusive of booking tax charged for tickets at the normal rate purchased on site, directly from the booking office. The season ticket prices indicated in the brochure are inclusive of tax.

4. Any validated order shall render the sale firm and definitive. No amendment or cancellation of the purchase is possible. The information recorded by the Opéra Royal de Wallonie-Liège shall constitute the proof of all the transactions entered into by the Opéra Royal de Wallonie-Liège and its customers.

5. The Opéra Royal de Wallonie-Liège shall not be bound by the price increases that may be charged by intermediaries. Only the seat number and the category shown on the tickets issued shall be taken into account for determining the seats.

6. The tickets may be:

- either printed by the purchaser in accordance with the print @ home method. In order for this coded ticket to be valid, all the conditions below must be scrupulously met. This ticket must be printed in its entirety, in portrait (vertical) format, without changing the printing size. No other medium (electronique, PC screen, mobile phone screen) shall be accepted. This ticket must have a high quality of printing. To verify the high quality of printing, ensure that the bar code and all the information written on the ticket are legible. This ticket is fitted with a bar code allowing access to the performance for a single spectator. The purchaser is responsible for the use that is made of the ticket. The ticket will be checked using an electronic system. The ticket must be presented at the various checks set up at the performance venue. A valid, official form of identity with a photo may be required to identify the ticket holder. All copying or reproduction of tickets is prohibited.

- or collected by the purchaser before the performance from the ticket office of the Théâtre Royal de Liège (Place de l'opéra | 4000 Liège) from two hours before the performance, upon presentation of the confirmation email, the bank card used for the transaction or the form of identity, and up to 15 minutes before the start of the performance.

- or sent up to 10 days before the date of the performance. Within 10 days of the performance, the tickets are to be collected from the ticket office of the Théâtre Royal de Liège (Place de l'opéra |4000 Liège) from two hours before the performance and up to 15 minutes before the start of the performance. 

Tickets at preferential rates are not sent by post and must be collected before the performance from the ticket office of the Théâtre Royal de Liège (Place de l'opéra | 4000 Liège) from two hours before the performance, upon presentation of supporting documentation if necessary. 

Season tickets will be sent by post in accordance with the procedures specified on the application forms accompanying the brochure for the current season.

Season tickets at preferential rates are to be collected during the daytime during the ticket office opening times (Mondays to Saturdays from 10.30 to 18.00 hrs, Place de l'opéra |4000 Liège) or before the first performance covered by the season ticket from the ticket office of the Théâtre Royal de Liège (Place de l'opéra| 4000 Liège) from two hours before the performance, upon presentation of supporting documentation if necessary.

7. Any spectator who mislays his ticket may obtain a duplicate for a tax of 1.50 €. Any spectator who mislays his season ticket may obtain a duplicate for a tax of 5 €.

8. Any spectator with a ticket who wishes to change the performance date originally planned may choose another date for the same production for a tax of 3 €, provided that this change is made five days before the date originally planned. He will be given another seat in the same category subject to seats being available in this same category. Under no circumstances will seats be refunded. 

9. Performances begin at the time indicated on the ticket. Access to the auditorium is not permitted once the doors have been closed. Latecomers will be led into the auditorium during an appropriate break. If their seats have been occupied by other spectators, it will be impossible for us to restore the true seating arrangement as this would disturb the performance.

10. Issued tickets may not be returned, or refunded (particularly in the event of loss or theft) or resold. They are valid only for the performance for which they have been issued. If the performance is cancelled at our initiative or is interrupted during the first half of the performance, they may be exchanged for another date depending on seat availability, but if a performance is interrupted after the first half of the performance they may not be exchanged for another date or refunded. Ticket holders are prohibited from using the tickets for any promotional or commercial purposes on pain of laying themselves open to possible prosecution. 

The Opéra Royal de Wallonie-Liège cannot be held liable:
- in the event of a performance being cancelled or postponed
- for the content of the performance
- for a change in the cast
- for any change to the programme
- for a change in the performance times
- for a change in the allocation of seats following an amendment of the seating plan

Furthermore, we reserve the right to cancel any performance which is unable to take place if unexpected circumstances or situations of force majeure compel us to do so, such as (and without this list being exhaustive) storms, strikes, fire, water damage, illness of a performer, etc... In such a situation, we would offer another performance date.

11. Surtitling is a free service offered to customers. It is not included in the price of the ticket. Therefore, the absence of surtitles following a failure of the equipment or for any other reason and also its non-visibility in certain seats shall not given any entitlement to a refund or to any compensation.

Purchasers are invited to enquire at the ticket office of the Opéra Royal de Wallonie-Liège regarding the seats where the surtitling is visible.

12. Any performance may be the subject of a video recording or of a broadcast on television or by any other means of broadcasting. In this instance, spectators will be advised by posters before entering the auditorium.

13. Individuals with reduced mobility are invited to indicate that they will be attending when making their booking. The ticket office of the Opéra Royal de Wallonie-Liège and the reception staff will take the necessary measures to ensure that their evening runs smoothly.

14. The sale of tickets or of related products via the internet is offered only via the website of the Opéra Royal de Wallonie-Liège, www.operaliege.be. The booking is made in real time. 

After the various stages of the booking process and the validation of your payment, you will receive a confirmation email detailing your transaction and telling you your reference number. The booking will be firm and definitive only after receipt of this confirmation from us. From this moment, no refund will be possible except in the situations referred to in point 10 of these terms and conditions of sale.

Booking via the internet and payment by credit card of seats purchased spontaneously by customers are not classified as distance-selling of products or services and do not therefore give an entitlement to a 14-day cooling-off period.

Payment is made by credit card, by secure transaction using the SSL protocol. We have chosen secure payment via the company OGONE.

Please visit the www.ogone.be website for all information on the services offered by this company.

15. Any reserved seat must be paid for within eight days of it being booked. Beyond this deadline, the seats are automatically offered for sale again. The tickets are issued only in exchange for full payment of their total amount and of any ancillary costs.

Season tickets must be booked and paid for in accordance with the procedures specified in the application forms accompanying the season brochure.

16. We do not accept any cancellation after the seats have been paid for by the customer. As regards performances, the case law considers that the relationship that is established between a Théâtre which announces a performance and indicates the prices of the seats and the time of the performance and a spectator who purchases a ticket, whatever the payment method (cash, cheque, credit card, money order), is a contractual relationship. Under these conditions, it is only if the performance company does not fulfil its obligation that the spectator may request a refund or dispute the contract. 

17. The Opéra Royal de Wallonie-Liège reserves the right to refuse access to the auditorium for security reasons. 

The ticket holder must comply with the regulations and practices of the auditorium, whatever the performance.

18. Any dispute, of whatever nature, must be expressed in writing at the latest on the evening of the performance. No subsequent claim may be taken into account.

19. The number of tickets must be verified by the customer at the time they are issued by our staff. No subsequent claim may be taken into account.

20. The Opéra Royal de Wallonie-Liège cannot be held liable for the damage, of whatever nature, that may by sustained by the belongings, objects or equipment brought by the spectators and which have not been deposited in the places provided for this purpose. Spectators are liable for any direct or indirect damage which they may cause on the occasion of their presence at the Théâtre Royal de Liège.

21. Tickets do not give any entitlement to a recording of the performance. Any recording, in whatever form, including photographic, is strictly prohibited. We reserve the right to initiate proceedings in respect of compensation for the damages sustained.

Legal notices and data protection

22. Opéra Royal de Wallonie-LiègeOperatic centre of the French Community

Registered office: Rue des Dominicains, 1 B-4000 Liège

Legal representative: Stefano Mazzonis di Pralafera, General manager and artistic director

Company number: BE 0426.262.540

The Opéra Royal de Wallonie-Liège complies with the Belgian law of 8 December 1992 on data protection in the handling of personal information as amended by the law of 11 December 1998 implementing the European Directive of 24 October 1995. This laws stipulates that the consent of the person must be obtained before the personal information concerning him can be collected; that the personal information must be relevant, appropriate and correct; and, finally, that it must be collected for specific, explicit and legitimate purposes. The customer has the right to access, amend, rectify and remove the information concerning him. To exercise this right, he may send a letter addressed to the ticket office of the Opéra Royal de Wallonie-Liège,Rue des dominicains, 1, 4000 Liège or an email to info@operaliege.be. Further information may be obtained from the Commission de la Vie privée [data protection commission].

Law applicable to disputes

23. This contract for the sale of tickets is subject to Belgian law. In the event of a dispute, only the courts in Liège shall have competence.