In the event of problems
Is it possible to leave the concert hall during the performance?
Out of respect for the artists and the audience, it is not possible to leave the concert hall during the performance, except in the case of an emergency. In the case of an emergency, please contact one of our ushers in the concert hall.
The person accompanying me is likely to arrive late; what should I do with his/her ticket?
Leave this person’s ticket at the reception desk with their surname and first name and we will pass on the ticket when they arrive.
If I am late, what should I do ?
The doors of the concert hall are shut at the start of the performance. In order to respect the comfort of other spectators and artists, late arrivals shall be seated by the personnel in accordance with the remaining places in the concert hall.
In case of unavailability, the performance is broadcast on a screen in the VIP zone until the interval.
The places mentioned on the tickets will be accessible at the interval.
No ticket refunds or exchanges shall be made in case of late arrival.
I have a ticket for a production but, at the end of the day, I would prefer to go to a different one. Can I exchange my ticket ?
You cannot change the show of your choosing, but nevertheless you can change the date of the performance for a surcharge of € 3.00.
Can I change the date if I am unable to come to the performance?
Any spectator who has a ticket and wants to change the date of the initially chosen performance may choose another date for the same show for a surcharge of € 3 (or free for spectators with a Classique subscription), on the condition that the change is made 5 days before the initially chosen performance. They will be given another place in the same category subject to availability of places in this same category.
Can I obtain a refund if I am unable to go to the performance?
Under no circumstances are refunds made for places sold.
I have lost my subscription. Can I obtain a duplicate?
Any spectator who loses his or her subscription can obtain a duplicate from the ticket office for a surcharge of € 5.00.
I have lost my ticket. Can I get a duplicate?
Any spectator who loses his or her ticket can obtain a duplicate from the ticket office for a surcharge of € 1.50.
A better seat is available, can I sit on it ?