At the Opéra : FAQ

First time at the opera

  • Whether you are in jeans and trainers or in something smarter, your choice of outfit is yours entirely.

    Come as you are: we want you to feel at ease.

  • The theatre doors open two hours before the performance and the concert hall doors open ½ an hour before the performance.

  • It is forbidden to film and take photos of the performance as well as to record it.

  • The concert hall’s doors close as soon as the show starts. The installation of latecomers in the concert hall is at the discretion of the reception staff and will depend on remaining availability in easily accessible places.

    At the end of the interval, the seats mentioned on the tickets shall be available again.

    No refunds or ticket exchanges will be made for late arrivals.

  • We offer a wide range of shows and dates and our venue is also divided into several categories, so availability is almost always possible. However, if a performance is sold out, seats may be released later, so we encourage you to join the waiting list if you are offered one.

  • There are many tools available to you to help you gain a better understanding of the work you have chosen. Firstly, we recommend that you visit the page on our web site dedicated to the performance (from 30 days before the performance): you will find a teaser, an explanatory video as well as an information sheet about the show.

    On the day of the performance, come and meet us on the 2nd balcony for an educational presentation about the work, 30 minutes before the curtain raises. Lastly, on your entrance to the concert hall, you will be given a programme. If you want to find out more, then our conferences on the performance (Discopéra and An evening with…), will allow you to listen to and discover operas in a different way.

  • The works are sung in their original language. There is a super-titling system in French, Dutch, German and English displayed on 7 screens spread around the different floors of the concert hall in order to be visible to all the categories of places.

  • For practical reasons, especially in the case of last-minute arrivals, the seat numbering mentioned on the ticket must be respected. This avoids confusion and guarantees tranquillity for all spectators.

  • It is forbidden to eat or drink in the auditorium.

    The Restaurant and Bar Salzar are open before the performance.

    The Salazar and Foyer Bars are open during the intermission.

Reservations

  • You can exchange your ticket(s) for another date or show up to 24 hours before the scheduled performance date, subject to availability.

    You will be charged €3 per ticket exchanged (free for classic subscribers).

  • Spectators holding the EDC (European Disability Card) benefit from a reduced rate.
    However, special reception and seating arrangements are required, so it is essential to buy your tickets via our Box Office service.

    PRM :
    Our theatre is equipped with lifts and toilets for disabled people.
    Spaces in the auditorium are reserved exclusively for people with reduced mobility and their companions.

    Visually impaired :
    Guide dogs accompanying the visually impaired are accepted inside the theatre.

  • Simply log in to your account to retrieve your ticket(s) digitally.

    Our Box Office is also at your disposal to return your order or print out the ticket(s) lost or forgotten on the day of the performance.

  • Valid gift vouchers can be used online or at the counter.

    NB: the new version of our online shop does not yet allow payment by gift voucher. Tickets for shows and concerts can still be purchased using gift vouchers via our previous online shop (at step 4 of the purchase process).

    Online purchase with voucher

     

  • We accept the following payment methods:

    • Bancontact
    • Credit Cards
      • Visa
      • Mastercard
      • American Express: online only
    • Bank transfer
    • Cash
    • Opera Gift Voucher
      • Culture vouchers
      • Edenred: via our counters
      • Sodexho: online only
    • Article 27: via our counters
    • Belfius Direct Net: online only
    • SOFORT Banking : online only
  • For all classical and concert subscriptions taken out before August 18, 2023 :

    • Payment in 2×
      50% upon confirmation of reservation and the balance before August 31, 2023.
    • Payment in 4×
      25% on confirmation of booking and the remaining 3 monthly payments by direct debit (debits on September 6, October 6 and November 6, 2023).
      –> Only available to individuals residing in Belgium.
    • E-ticket
      Sent by email as soon as your order has been paid for, it can be printed at home or presented at access control via smartphone.
    • Postal delivery
      4 € per mailing.
    • Box office pick-up
      Monday to Saturday, from 12pm to 6pm, or on the day of the show, when the theater doors open.
  • Creating a customer account on our website offers you a number of advantages:

    • Faster, more secure payment: save your payment details for quick checkout on your next purchase.
    • Order tracking: access your order history and check your order status in real time.
    • Tickets: download your tickets easily from your account.
    • Your favourites: save your favourite artists and operas in your wishlist so that you can find them easily later. We’ll then be able to notify you when these operas are performed on our stage, suggest similar shows or let you know when your favourite artists are coming.
    • Personalised offers and promotions: receive exclusive offers and promotions based on your purchases and preferences.
    • Customer service: benefit from dedicated customer support and personalised assistance.
  • Clickable bookmarks are available on the shows pages and casts , as well as in the seasonal listing of the season’s shows. Simply click on these little bookmarks and they will be added to your customer account favourites.

Restaurant

  • The Restaurant is open 2 hours before each performance, as soon as the theater doors open.

    In order to ensure full and proper service, service will only be provided during the 2-hour period communicated at the time of booking. It is imperative that you arrive no later than 1h30 before the start of the performance so that dessert can be served no later than 15min before the start of the opera.

  • The Restaurant de l’Opéra is located in the Foyer Grétry (+2) of the Opéra Royal de Wallonie-Liège.

    Place de l’Opéra
    4000 Liège
    Belgium

  • Do you have allergies or special dietary requirements? Please let us know when you book online.